Worldwide Shipping available to UK, Canada, Ghana, and more.
Help Centre
FAQ
01
Shipping Policy
How long does delivery take?
Where do you ship from and to?
How much is shipping?
Will I receive a tracking number?
Do I need to pay customs or duties?
What happens if my order is delayed or lost?
02
Returns & Refunds
What is your return policy?
How do I request a return or exchange?
How do I request a refund?
Are there items that cannot be returned?
Who covers the return shipping cost?
03
Payment Information
What payment methods do you accept?
Bank Transfer details
Is my payment secure?
Why do I need to upload a payment receipt?
Do you offer instalment or pay-later options?
Which currencies do you accept?
04
Sizing & Product Care
How do your pieces fit?
Where can I find a size guide?
Do you offer made-to-measure?
How should I care for my garments?
05
Orders & Account
Can I modify or cancel my order?
I haven't received an order confirmation — what should I do?
Do you restock sold-out items?
06
Contact Details
Email
Phone
WhatsApp
Atelier
Response times
